Shipping Policy

Last updated: July 2026

At FocusLab, we're committed to delivering your order quickly and safely. Please read our shipping policy below before placing your order.

Processing Times

All orders are processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping

We currently ship Australia-wide.

Estimated delivery times:

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days (where available)

Please note that delivery times are estimates only and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, FocusLab may offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

FocusLab is not responsible for delays, lost parcels, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

Although we work with trusted delivery partners, delays can occasionally occur.

If your order has not arrived within the expected timeframe, please contact us and we'll do our best to assist in locating your parcel.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging so we can investigate and provide a suitable resolution.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: support@focuslabs.shop

We aim to respond to all enquiries within 1–2 business days.